Refund policy

Returns & exchanges

If something's not right with your order, get in touch via our Contact page with your order number and photos if the item is faulty.

Under Australian Consumer Law, you're entitled to a repair, replacement or refund if an item is faulty, not as described, or doesn't do what it's meant to do. This is on top of any other rights you have under our policy.

For change-of-mind exchanges (e.g. wrong size), we'll do our best to help provided the item is unworn, unused, unwashed and in its original condition, and you contact us within 14 days of delivery. See our Size Guide before ordering to help get it right the first time.

For change-of-mind exchanges, customers are responsible for return postage unless the item is faulty, damaged, or incorrect.

Preorders

Items marked as preorder are currently out of stock and in the process of being restocked. Preorder items will be shipped once the new stock arrives and your order is packed — see the FAQ for more on timing.

Refunds

Approved refunds are processed back to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.

Contact us

Questions about a return or refund? Email us at shop@rjmhunting.com.au or use the Contact page.